Additional descriptions of models

Message content types Different types of content for a message depending on message type when GET or POST messages in a session.
Message type Content type Allowed to POST? Example of content Notes
Message string ok 
"This is a typical message!"
 You may receive HTML on GET messages.
When you POST a message, the content will be HTML encoded.
On POST (sending a message), these BBCode patterns become html
[br] to <br />
[b] to <b>
[/b] to </b>
Event string no 
"USER_CONNECTED"
 Different events:
  • TYPE_MSG
  • REQUEST_QUEUEPOSITION:2 (where 2 is queue position)
  • USER_CONNECTED
  • USER_INVITED: User_id: 32392 ExtraInfo: Ola
  • USER_DISCONNECTED
  • REQUEST_PUTINQUEUE: QueueKey: Q_CHAT_SUPPORT QueueDescript: Chat support
  • REQUESTER_INACTIVE
  • REQUEST_DISCONNECTED
    		•
    Intro object no 
    {
	"welcomeHeader": "Welcome to my chat solution",
	"welcomeBody": "We are open for business",
	"variables": [
		{
		  "name": "Name",
		  "value": "Jan",
		  "secret": false
		},
		{
		  "name": " ID",
		  "value": "jan.rygh@puzzel.com",
		  "secret": false
		},
		{
		  "name": "Number of requests in queue",
		  "value": "1",
		  "secret": false
		},
		{
		  "name": "Favorite Color",
		  "value": "green",
		  "secret": false
		}
	]
}
    Option Array of strings no 
    [
	"Option 1",
	"This is option 2",
	"And this is number three"
]
    OptionResult object ok 
    {
	"messageId": 762719,
	"optionChoice": "This is option 2",
	"cancelled": false
}
    Command object no 
    {
	"command": "cobrowseCommand",
	"commandId": "cobrowse_12345",
	"showButton":true,
	"buttonText":"Start",
	"headerText":"Cobrowsing",
	"stateText":"The cowbrosing session is initiated",
	"data": {"code":"skdjhk-kjksdjhk-skj "}
}
    Reaction object ok 
    {
	"messageId": 762726,
	"reaction": "LIKE"
}
    		 reaction can be one of "LIKE","DISLIKE" or "CANCEL"
    UserInfo object no 
    {
	"userType": "Human", 
	"avatarUrl": "",                      
}
    		 userType can be one of "Human" or "Bot".
    JsonTemplate object no 
    {
      "template": "genericCard",
      "image": {
        "alt": "Photo of Lars Ropeid Selsås, CEO",
        "position": "top",
        "url": "https://static1.squarespace.com/static/5a82e68c4c326d50016f26b5/t/5ad991b0352f53638f5ff813/1524208053281/Lars-Ropeid-Selsas.jpg?format=750w"
      },
      "heading": {
        "text": "Lars Ropeid Selsås"
      },
      "link": {
        "text": "boost.ai",
        "url": "https://www.boost.ai/about#block-yui_3_17_2_1_1540382792367_32636"
      },
      "body": {
        "text": "Lars Ropeid Selsås is the Founder and Chief Exective Officer at boost.ai."
      }
    }
    		Not defined yet